Nowadays, it is no longer enough to sell a device or server solution to a client, but it is also necessary to provide professional care. The failure of a seemingly insignificant device can lead to the shutdown of the entire company and thus cause financial losses. A company that does not have its own IT administrator or an outsourced IT company that takes care of their entire infrastructure. has no idea how to solve the situation during an outage. Often, workers decide to solve problems by restarting equipment that they don't even know exactly what they are serving for, which can cause even greater damage.

The costs of emergency intervention are often high and exceed the costs of long-term regular care. If the missing documentation is added to this, the outage can last for several days. Such unexpected outages can be prevented by regular administration and monitoring.